Managed Security & Compliance
Fail-safe security requires a strategy that aligns people, processes, and policies that we can build upon as the threat landscape changes.
Every environment needs to be fortified with continuous testing, monitoring and review.
Our Security and Compliance management allows for you to take a load off, and have peace of mind knowing your environment is secure.
Managed Cloud
Our highly skilled team of cloud experts leverage strategic partnerships from across the industry to help in your planning, migration, integration and ongoing management of your new cloud services.
If you have an existing environment and would like help maintaining it, we can create a service schedule to keep your cloud instance up and optimized.
Our Managed Cloud Services include:
- Monitoring
- Updates
- Support and more!
Service Desk Support 24x7x365
- Phone
- Client Portal
Our after hours support allows for clients with non-business hours operations to have emergency coverage on their critical assets.
End users will love the level and quality of service they experience, and the IT staff will be impressed by how smoothly everything works.
Server & Infrastructure
Data storage needs are expanding rapidly while years of patchwork remodeling have left data centers with redundant and incompatible systems.
At Superior Managed IT, we’ll help you build an infrastructure that’s ready to support your changing workloads and organizational needs.
We have the expertise and experience to assess your environment, design the best approach, deploy your solution and manage it throughout its entire lifecycle.
Mobile Device Management
We have the experience and know-how to get you up and running fast, without the costly missteps and pitfalls common to in-house implementations.
We fully assess your needs and environment and recommend a Mobile Device Management (MDM) solution tailored specifically for you.
We then implement, integrate and test to ensure your systems are stable, secure and scalable.
Modern tools allow us to monitor
Unified Communications & Collaboration
Our cloud-based unified communications & collaboration services bring together familiar desktop applications with
- Business-class email
- Shared calendars
- VoIP Phones, Telephony, Visual Voicemail
- Messaging, Presence
- Video & Voice Conferencing
- File sharing
You’ll receive secure, enterprise-grade productivity tools for a predictable monthly cost and no upfront infrastructure investments.
🚀 Unlock Your Business Potential with Expert Managed Services!
Are you ready to elevate your business with seamless, reliable IT solutions? Our expert team at Superior Managed IT is here to guide you through the latest in technology services, tailor-made to fit your unique business needs.
Why Choose Us?
- Personalized Solutions: From cybersecurity to cloud services, we've got you covered with solutions that grow with your business.
- Proactive Support: Enjoy peace of mind with our 24/7 monitoring and proactive issue resolution.
- Strategic Growth Partner: Let us help you leverage technology for business growth with strategic planning and consulting.
Schedule Your First Appointment Today!
Don't miss out on the opportunity to transform your IT infrastructure into a strategic asset. Scheduling your first appointment with our sales team is the first step towards a more efficient, secure, and scalable future.
What Managed IT Services Are & Who They’re For
What Are Managed IT Services?
Managed IT Services are a proactive way to manage, secure, and support your technology — so issues are prevented instead of handled after they cause downtime.
Superior Managed IT handles day-to-day IT operations like monitoring, help desk support, cybersecurity, backups, updates, and ongoing guidance. This helps reduce risk, improve reliability, and keep your technology aligned with business needs.
Instead of hiring in-house IT staff, businesses partner with us for predictable costs, faster support, and access to an experienced IT team.
Who Managed IT Services Are For
Managed IT Services are a good fit for organizations that:
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Rely on technology and can’t afford downtime
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Want proactive support instead of constant fire-fighting
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Need stronger security or compliance support
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Are growing and need scalable IT
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Want predictable costs and expert guidance
We primarily support small to mid-sized businesses that want reliable, well-managed IT without the burden of managing it internally.
Day-to-Day Managed IT Support
At Superior Managed IT, day-to-day support follows the True Methods framework, focusing on proactive prevention, clear processes, and consistent results — not constant emergencies.
What Day-to-Day Support Includes
Proactive Monitoring
We monitor systems, devices, and networks to detect and resolve issues before they disrupt work.
Responsive Help Desk Support
Employees contact our help desk for everyday IT issues like computer problems, email and Microsoft 365 support, password resets, software errors, and connectivity issues. Most support is handled remotely, with onsite service when needed.
Planned Updates & Maintenance
We manage patches and updates to keep systems secure and stable, reducing unexpected failures.
Security & Backup Oversight
Security activity and backups are monitored daily. Issues are addressed immediately to reduce risk and prevent data loss.
Clear, Predictable Processes
Support follows defined workflows for ticket handling, escalation, and response — so expectations are clear and nothing is left to guesswork.
How Businesses Use Managed IT Services
Real Client Scenarios
How Superior Managed IT Is Different
Superior Managed IT is built to support manufacturing and compliance-regulated organizations that need structure, accountability, and predictable IT — not just quick fixes.
Built for Regulated & High-Accountability Environments
We specialize in supporting businesses where compliance and security matter, including:
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Manufacturing
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HIPAA-regulated organizations
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Financial and professional services
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Government contractors
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International commerce
These environments require consistent processes, documentation, and proactive oversight — which is how we operate.
Process-Driven, Not Tool-Driven
While many MSPs focus on selling tools, we focus on process, standards, and accountability. Our approach supports compliance readiness and reduces risk through consistent patching, access controls, monitoring, and backup oversight.
Local Support With Clear Expectations
As a local provider following the True Methods framework, we deliver proactive, structured IT support with clear response expectations — so there are fewer surprises and fewer emergencies.
If your organization values stability, compliance awareness, and long-term IT partnership, Superior Managed IT may be the right fit.
Scenario 1: How Proactive Managed IT Reduced Downtime for a Manufacturer
Client Profile (Anonymized):
Mid-sized manufacturing company with ~75 employees, on-site servers, and a small internal IT role stretched too thin.
Why They Came to Superior Managed IT
The company relied heavily on technology for production, scheduling, and inventory, but IT issues were causing frequent disruptions. Systems went down unexpectedly, security updates were inconsistent, and no one had clear ownership of day-to-day IT responsibilities.
Leadership was frustrated by:
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Frequent downtime impacting production
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No visibility into system health or risks
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Reactive IT support that only addressed problems after they escalated
How We Helped
We transitioned the client to a proactive managed IT model using standardized monitoring, patching, and support processes. This included:
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24/7 system monitoring to identify issues early
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Centralized help desk support for employees
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Regular patching and maintenance to reduce failures
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Clear escalation paths and response expectations
The Result
Downtime was significantly reduced, employees had a single point of contact for IT support, and leadership gained confidence that technology was being actively managed instead of ignored until something broke.
Scenario 2: Growing Manufacturer Needing Predictable IT and Better Security
Client Profile (Anonymized):
Multi-location manufacturer experiencing growth, with a mix of office staff and production-floor systems.
Why They Came to Superior Managed IT
As the company grew, their IT environment became harder to manage. Security concerns increased, onboarding new employees took too long, and IT costs were unpredictable.
They needed:
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Consistent support across locations
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Stronger security and backup oversight
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Predictable monthly IT costs
How We Helped
We implemented managed IT services focused on stability and prevention:
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Standardized user setup and onboarding processes
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Proactive security monitoring and patch management
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Backup monitoring and verification
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Ongoing IT guidance to support growth
The Result
The company gained predictable IT expenses, faster employee onboarding, and improved confidence in their security posture — without needing to hire additional internal IT staff.
Clear Answers to Common Questions We’re Asked
Managed IT Services FAQs
Managed IT services are typically priced per user, per month, with costs varying based on your environment, security needs, and compliance requirements.
For most organizations, pricing generally falls within a predictable monthly range. Factors that affect cost include the number of users, devices, security requirements, and level of compliance support needed. We believe in transparent pricing and review scope clearly before onboarding.
Onboarding typically takes a few weeks, depending on the size and complexity of your environment.
During onboarding, we document systems, standardize configurations, deploy monitoring and security tools, and align expectations around support and communication. Our goal is a smooth transition with minimal disruption.
Managed IT services include proactive monitoring, help desk support, patching, security oversight, backup monitoring, and ongoing IT guidance.
What’s not included are projects outside normal operations (such as major system upgrades or new infrastructure builds) unless specifically scoped. We clearly define inclusions upfront so there are no surprises.
We provide both.
Most day-to-day issues are resolved remotely for speed and efficiency. When onsite support is required, it’s scheduled appropriately based on the issue, location, and urgency. This approach keeps support responsive without unnecessary delays.
Yes. After-hours and emergency support are available for critical issues that impact business operations.
We clearly define what constitutes an emergency and how after-hours requests are handled, so expectations are set before an issue occurs.
1306 County Rd F West
Suite 200
Minneapolis, MN 55112
Service Desk: 612-788-9233
Sales: 612-999-6200
We're here to help
Ready to secure and streamline your IT?
Contact us today to see how we can help secure the future of your business.