SLA-Driven Service Desk

Around-the-Clock Monitoring & Support 

All problems, be it device, email or app-related, even carrier issues, are resolved by our Service Desk from beginning to end.

Users will never be told to call someone else. And by leveraging our economies of scale and expertise, these services still typically cost less than in-house service and support.

We offer a high-quality service desk and remote network monitoring services to ensure your needs are met every hour of every day.

What Sets Us Apart from Other Service Desks?

You’ve probably experienced a phone call with IT that ended with “that’s not something we can help you with” or “You need to call the vendor for support instead”.

At Superior Managed IT, we not only offer to work with your third-party vendors to fix an issue, but often collaborate with them to find a solution that resolves AND simplifies the task at hand.

You’ll never hear us say, “Sorry, we can’t help you with that” or “That’s not our department”. We’re here to help you grow, whatever it takes.

Service Desk Features:

• Analysts trained in ITIL Change Management Service Delivery
• 365x7x24 support
• One number to call
• Ticketing Client Portal
• Remote and On-site support
• First-call resolution

• Root-cause analysis
• Desktop asset management
• Remote and self-service application distribution
• Operating systems support (Server, PC, Mobile)
• Peripheral connectivity – printers, VPNs, wireless networks, mobility platforms
• Anti-virus/spam/security software and monitoring

• Software distribution
• Patch management
• Backup & Recovery assistance
• Third-Party Software & Vendor Assistance
• Active Directory and Group Policy Maintenance