One Number to Call for Support Across All Technologies
Service Desk User Management
Service Desk Overview
- Live Service Desk: Mon-Fri 7:00am-6:00pm
- Call us for immediate support
- Create & track tickets in our Client Portal
- Email support to create a ticket
- Opportunity to leave feedback on completed tickets (CSAT)
Highlights
- SLA-Driven Support Model
- 3rd-Party Application Vendor Liaison (One Number to Call for Support!)
- Afterhours Emergency Support
- On-Site incident resolution included (when unable to resolve remotely)
- Friendly & experienced technical support team
- Annual, Semi-Annual, or Quarterly performance reports
Behind-the-Scenes Monitoring & Maintenance
Endpoint Management
Effective endpoint management is essential for ensuring that these devices are secure, up-to-date, and functioning properly within the network environment.
Endpoints include a variety of devices such as desktops, laptops, smartphones, tablets, servers, and IoT devices.
Primary Endpoint Services
- 24/7 monitoring for threats & system health
- Operating System & 3rd-party application patching
- Real time threat hunting & automated removal of infected systems from the network
- Product Lifecycle Replacement Planning & Budget Strategy
1306 County Rd F West
Suite 200
Minneapolis, MN 55112
Service Desk: 612-788-9233
Sales: 612-999-6200
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